Shipping Info

General

• Average production time to process and print your order is 3-5 business days. This does not account for the shipping time. Business days are Monday thru Friday. Production time may increase and vary during the holidays.
• Please double check your shipping address when you receive your order confirmation as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
• If you need to change your shipping address, please contact us within 24 hours of ordering.
• You will be sent a shipping notification by email with your tracking information when it is available.
• We are not responsible for shipping delays caused during shipping transit.
• We DO NOT recommend shipping your stickers to hotels.

USA

Free Shipping is available when you spend over $35. Shipped USPS First Class with a 3-7 business day transit.
USPS First Class ($4.95) typically takes 3-7 business days transit.
USPS Priority ($12.95) typically 2 business days transit but can take 3 or 4 in some areas of the country. We highly recommend that you choose priority shipping when checking out.
USPS Priority Express ($39.95) takes 1 to 2 days transit.

Canada

Free Shipping is available when you spend over $150. Shipped USPS First Class International with 5–14 business day transit
Canada Flat Rate ($18.95) is shipped USPS First Class International with 5-14 business day transit

• International shipping time typically takes 1–4 weeks
• Tracking information is not always available so please hold tight as your stickers are being shipped.

Customs

Customers are responsible for covering custom fees and duties. If your country tends to apply such charges to items shipped from the US there is a good chance your order may be picked up by customs for extra fees. My Sticker Face is not responsible for these fees.

Missing or Lost Packages

If your tracking number says "Delivered" but you cannot find your package and you're certain nobody has moved it or accepted it for you, you must contact USPS immediately. It is possible your postman either forgot or didn't have time to deliver that day and it will be delivered within the next day or so. Other common issues are that your package is being returned to sender, or the package is waiting for pickup at your local post office. Usually a delivery attempt was made but they were not able to leave the package. Also be sure to ask neighbors if they received your package by mistake.

Once an order leaves our facility, it is under the care and responsibility of USPS. Any missing deliveries must be reported to USPS. My Sticker Face is not responsible for any missing or lost orders. Your tracking number will give you an estimated delivery date. A signature is not required for delivery. You must be available to receive this delivery personally, if not you risk your delivery being lost or stolen.

If you feel that there may be issues receiving your order in person, please contact USPS with the tracking number to schedule a pickup at a local USPS store.

Redelivery

If your order is returned to us you may request redelivery. There will be a charge for this service.